I have attended INDABA 2004, 2005, 2006, 2007,2010, 2013 as a visitor and as an exhibitor for 2008 & 2009, 2015 and 2016.
I grew up in the hospitality industry, having had the privilege of being a daughter of a hotel manager, then working in a central reservation office with my mother learning the art of making reservations before the age of 21. I extended my career by managing a luxury lodge, however my general management skills were quickly polished when I bought Midlands Reservations (predominantly operating as a central booking office for The KwaZulu-Natal Midlands) in 2004. I built my first website and enjoyed 3 years of being a micro Travel Agent! I sold it, then bought it back for a family friend, who runs Midlands Reservations.
My passion lies in brazing conservation and tourism; in that way helping guests enjoy their time at every destination as well as taking something back home to think about. I try to ensure that guides are able to communicate with tourists by encouraging them to enter conversations, to share stories and simply to boost their confidence. I have had the privilege to share my experiences with other hospitality staff members including how to host guests, housekeeping, meal preparation and presentation. During 2010 I completed a project in the Lower Zambezi Valley – at Mvuu Lodge as a consultant in a skills transfer programme.
My studies of Nature Conservation have allowed me to assess the impact of tourism on the natural environment and I enjoy creating awareness of how tourism can work for conservation when given the chance. As a lecturer at Bhejane nature training, I had the privilege of passing what I have learnt from the hospitality industry and applying my exposure to various nature conservation projects onto students and nature guides of the future.
I worked at a Leading Hotel of World property and played an intricate role in Reservations, advising the Sales and Marketing team, running operations, hosting private events and training staff across all three properties at Thanda Safari.
Now I assist owners and managers of B&B’s; Guesthouses and small lodges with their sales and marketing strategies as well as service level improvements. Although I have been tagged as a business coach, I prefer to say I work with folk in the travel and tourism trade to help make a difference in their role as an SMME manager or owner.
Should you wish to meet with me, please send me your request by clicking here.